At RepatriateToGhana.com, we strive to provide top-notch repatriation assistance to ensure your transition is smooth and successful. This Refund and Returns Policy outlines our terms regarding refunds and service cancellations to maintain clarity and fairness.

Refund Policy

1. Full Refunds (Within 30 Days):

   • Clients are eligible for a full refund of payments made if the cancellation request is submitted within 30 days from the date of contract signing.
   • Refund requests must be submitted in writing via email to [email protected].

2. No Refunds (After 30 Days):

   • After the 30-day cancellation period, no refunds will be issued under any circumstances.
   • This applies regardless of the status of the services rendered or the timeline of service completion.

3. Non-Refundable Services:

   • Any administrative fees, costs incurred for completed services (e.g., visa applications, surveys, or health insurance setup), and third-party fees are non-refundable even within the 30-day window.

Partial Refunds

• Partial refunds may be granted under extraordinary circumstances, such as service disruptions caused by unforeseen events. These cases will be reviewed individually at the discretion of RepatriateToGhana.com management.
• Clients will be notified of the final decision within 10 business days of submitting a partial refund request.

Service Changes and Transfers

• Services within a package cannot be substituted or transferred once selected, except by written agreement with RepatriateToGhana.com.
• If services remain unused due to client delays or unavailability, they will be marked as completed, and no refunds will apply.

Returns Policy (For Physical Goods)

If your package includes the purchase of physical goods (e.g., cultural items or documentation):

1. Returns and Exchanges:

   • Items must be returned in their original condition within 14 days of delivery for a refund or exchange.
   • Clients are responsible for return shipping costs unless the item was received damaged or defective.

2. Damaged or Defective Items:

   • If an item arrives damaged or defective, please contact us within 7 days of receipt at [email protected]. Include photos and a detailed description of the issue.
   • A replacement will be sent at no additional cost, or a refund will be issued for the damaged item.

How to Request a Refund or Return

1. Submit your request in writing to [email protected] with the following details:
   • Full name
   • Contract number
   • Reason for refund or return request
   • Supporting documentation (if applicable)
2. Refunds for eligible requests will be processed within 10 business days of approval.

Important Notes

• Refunds will be issued to the original payment method used at the time of purchase.
• RepatriateToGhana.com is not responsible for delays in refunds caused by payment processors or banks.
• This policy does not cover disputes related to third-party services, which are governed by their respective terms.

If you have further questions about our Refund and Returns Policy, feel free to contact us at [email protected] or call:

• Ghana: +233 249 195 150
• U.S.: +1 (919) 283-6824

We value your trust and are committed to your satisfaction as you embark on your repatriation journey.